Refund policy

Right of withdrawal

Under Lithuanian and EU consumer law, you may withdraw from the contract within 14 days of receiving your order, without giving any reason. We extend this period to 30 days.

To withdraw, use our withdrawal form or email us at support@lipsell.com. We will reply with the return address.

Please return the item unused and in its original packaging. If the item has lost value because it was handled more than necessary to check it, we may reduce the refund by that amount.

Return costs

If you withdraw from the contract, you pay the direct cost of sending the item back to us. We cover the return cost of faulty or wrong items.

Uncollected parcels

If you do not collect your parcel within the carrier's storage period and it is returned to us, we treat this as withdrawal from the contract. We will refund the amount you paid within 14 days of the parcel arriving back with us, minus the return costs the carrier charges us (for example, EUR 3.90: a EUR 2.90 collection fee and a EUR 1.00 acceptance fee). If you still want the order, we can send it again once you pay for the new delivery.

Non-returnable items

The right of withdrawal does not apply to sealed goods that were unsealed after delivery and cannot be returned for health or hygiene reasons, such as opened or used cosmetics and personal care products. Unopened, unused beauty products can be returned.

Sale and discounted items have the same return conditions as full-price items.

Refunds

We will refund all payments you made, including the standard delivery charge, no later than 14 days after we receive your withdrawal notice. We may hold the refund until we receive the item back or you send us proof that you have posted it, whichever comes first. The refund goes to your original payment method. Your bank may need a few extra days to process it.

Faulty, damaged or wrong items

All products in our store come with the legal guarantee provided by the law of your country (at least 2 years). Please check your order when it arrives and email us at support@lipsell.com straight away if an item is faulty, damaged, or not what you ordered. You may ask us to replace the item, reduce the price, or cancel the contract and get your money back. Please tell us about a defect within 2 months of finding it. For faulty items, the original packaging is not needed, but proof of purchase is.

Exchanges

The quickest way to get a different item is to return the one you have and, once the return is accepted, place a new order.

Questions about returns: support@lipsell.com.