Shipping policy
Delivery options and prices
Lithuania
- LP Express, DPD or Venipak parcel locker: €2.10
- Venipak home delivery: €2.99
Latvia
- LP Express or Venipak parcel locker: €2.99
- DPD parcel locker: €3.60
- Venipak home delivery: €4.99
Estonia
- LP Express or Venipak parcel locker: €2.99
- DPD parcel locker: €3.99
- Venipak home delivery: €4.99
Other countries
- Tracked post (Lithuanian Post): the price depends on the parcel weight and the destination country.
- DPD pickup points and lockers in Austria, Belgium, Czechia, Denmark, Finland, France, Germany, the Netherlands, Poland, Portugal, Spain and Sweden: a fixed price for each country.
You will see the exact delivery price in your cart and at checkout before you pay.
Delivery times
Lithuania, Latvia and Estonia: usually 1–3 business days after dispatch.
Other countries: usually 3–10 business days after dispatch.
Tracking
When your order ships, we will email you the tracking number. Parcel locker carriers also send you a text message with the pickup code.
Collecting your parcel
Please collect your parcel within the storage period stated in the carrier's message. For example, LP Express lockers keep parcels for 72 hours. Uncollected parcels are returned to us. Our Refund policy explains what happens next.
Customs for the United Kingdom and Switzerland
We ship from Lithuania. For orders to the United Kingdom and Switzerland, the local carrier may charge import VAT, customs duties or a handling fee on delivery. These charges are not included in our prices.
Receiving your parcel
Please check the packaging when you receive your parcel. If it is damaged, note this in the courier's delivery report or refuse the parcel, and let us know straight away.
Accepting the parcel does not affect your rights. If you later find that an item is damaged, missing or not what you ordered, email us at support@lipsell.com.